TFM Express

General information

In the highly competitive, service-driven courier company,
Day-to-day interaction with the Client is not only necessary but in fact is the key to favorably differentiating TFM Express from it’s competitors.

CUSTOMER satisfaction is accomplished only when people from all departments in a company -- from Sales to Customer service to Operation to Accounting/Billing and Administration have been trained to understand each other’s problem better, work together and maintain a smooth flow.

CUSTOMER satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals.

"Within organizations, customer satisfaction ratings can have powerful effects. They focus employees on the importance of fulfilling customers' expectations. Furthermore, when these ratings dip, they warn of problems that can affect sales and profitability.... These metrics quantify an important dynamic. When a brand has loyal customers, it gains positive word-of-mouth marketing, which is both free and highly effective.

TFM Express was established in the Middle East in July 2014 with an office in Dubai.

TFM is a market leader on it’s own making a global reach in Express, Logistics and International Delivery Services. We make sure that Documents, Parcels, Freight and mail been delivered safely on time using our integrated air and road networks.

To live up to our motto, we constantly strive to provide service ‘par excellence’ to our valued customers through our huge network spread across the world.
Convenient timings, competitive rates, perfect and multi-lingual staff, customized products and services, strategic use of Innovative technologies and close ties with worldwide partners.
We live by our commitment to provide reliable, fast and competitive world-class services to our customers.

Our Vision
We aim to be the first choice in the services we provide, known for our efficiency and quality of service at reasonable prices.

We shall create raving Fans by establishing the best link between our service and our client’s needs.

We shall always innovate these links to exceed our Customer’s satisfaction and lead them to consolidate their business with us.

Our Values
We are in a people industry, where values lead our actions.
We will always share, live and develop our values of :
Integrity , Dedication, Commitment, Teamwork, Respect, Accountability, Creativity, Diligence, Perseverance and Discipline.

Transformation our ultimate goal in ourselves and others.