Raya Contact Center

General information

Raya Contact Center is a world class Business Process Outsourcing Service Provider offering contact center, back office, inside sales channel management and professional services. Raya Contact Center caters to clients, including global fortune 1,000 companies in Europe, Middle East & Africa in 25 different languages. Raya Contact Center serves its clients from Eight contact center facilities across three continents from Egypt, Poland, and UAE.

With over 5,200 seats capacity and 6,000 Agents talent pool, Raya Contact Center provides top notch outsourcing and call center services by focusing on high growth industries; mainly Technology & Consumer Electronics , Media & Communication , Fast Food , Banking & Insurance , Automotive , White Goods , Retail , Health care , Travel & Hospitality , E-commerce , Government & Public Service , Real Estate...among others, in the Middle East, Africa and Europe. Our operations are well supported through a robust continuous improvement approach using best practices in Lean, Innovation, 6 Sigma, Problem Solving, Data analytics as well as world class standards such as COPC, PCI and ISO certifications. Raya provides tangible value to our clients from our delivery locations in Cairo, Hurghada, Alexandria, Assiut, Dubai and Warsaw by sharing improvements, insights, analytics and recommendations supported by illustrated savings and additional derived revenues.

Raya Contact Center is listed in the Cairo & Alexandria Stock exchange since April 2017, with ticker symbol RACC.CA.